The system was inaugurated by Additional Director General (Railways) Krish Pal Raghuvanshi and Mumbai Railway Police Commissioner Ashok Kumar Sharma on Monday. We have tied up with Minc Bill-box to help commuters communicate with us without coming to the police stations in cases in which their physical presence is not required, said Sharma.
The letters dropped by people would be sent to the police who in turn will look into the problem, said Viraj Majumdar, CEO, Minc bill-box. But commuters have to come to the police station for registering an FIR. Complainants can come later to the police station for registering an FIR as it requires their signature. Till they come to the station, we can work on the details given by the complainant, added Sharma.
Minc is already providing its bill-box service at 55 suburban railway stations in Mumbai. In Delhi Metro, it provides the service in some 30 stations.
Commuters can drop cheques to pay their electricity and mobile phone bills in these boxes. Now, even suggestions and complaints can dropped in these bill boxes.
Meanwhile, the Mumbai Railway Police recovered stolen property worth Rs 10 lakh. Commuters whose belongings were stolen from the railway premises were returned their goods. The property included gold jewellery, cash and laptops.
We didnt have any hope of getting them back. We thank the police for helping us get back the stolen property, said Mohan Bandekar, whose jewellery worth Rs 60,000 was recovered by the police in January this year.