See http://goicharters.nic.in/charter-state.htm
For List of 656 Citizens’ Charters Formulated by 24 State Governments / Union Territories (as on August, 2005)
For : XVI Government of Maharashtra, foll. depts. have Citizen Charters: (General Administration Department, Mantralaya, Mumbai 400032)
1. Food, Civil Supplies and Consumer Protection
2. Home Department
3. Animal Husbandry
4. Rural Development and Water Conservation
5. Housing and Area Development Authority
6. Municipal Corporation of Briham Mumbai
On Home Page:
The main objective of the exercise to issue the Citizen’s Charter of an organisation is to improve the quality of public services. This is done by letting people know the mandate of the concerned Ministry/
Department/ Organisation, how one can get in touch with its officials, what to expect by way of services and how to seek a remedy if something goes wrong. The Citizen’s Charter does not by itself create
new legal rights, but it surely helps in enforcing existing rights. This website provides the details of Citizen’s Charter of various Ministries/ Departments/ Organistions of the Government of India.
A Citizens’ Charter represents the commitment of the Organisation towards standard, quality and time frame of service delivery, grievance redress mechanism, transparency and accountability. Department of Administrative Reforms and Public Grievances, in the Ministry of Personnel, Public Grievances and Pensions, Government of India, in its efforts to provide more responsive and citizen-friendly governance coordinates the efforts to formulate and operationalise Citizens’ Charters. Various Central Government Ministries/ Departments/ Organisations have brought out their Citizens’ Charters. With a view to ensure effective implementation of Citizens’ Charter, Nodal Officers have been appointed in the concerned Central Government Ministries/ Departments/ Organisations.