Do you have a grievance against your insurance company?
Do you have a grievance against your insurance company? Ajay Bimbhet, MD of Royal Sundaram Alliance Insurance Company, offers some guidelines to seek free redress:
Your complaint must be in writing, and addressed to the ombudsman of the jurisdiction under which the office of the insurer falls. Details are available at www.irdaindia.org/ombudsmenlist_nov07.htm
Send two copies of your letter, along with all the documents and details in support of your case, such as the original letter to the company, claim forms, letter of repudiation from the insurer.
The ombudsman will pass an award within three months. It will be binding upon the insurer, but if you arent satisfied, you can approach the consumer forums.
The order is not binding on you, unless you accept it in writing.
Staff Writer