GRIEVANCE REDRESSAL MECHANISM
Grievances can primarily be divided into three categories:
1. Complaints of corrupt practices against officers
2. Delay in decision making by officers.
3. Grievances against merits of the decision taken by officers.
People to contact
Delhi (Hqrs) in charge of All India
Smt Jasdeep V. Singh
Director General of Vigilance
Custom & Central Excise
2nd Floor, Hotel Samrat
Chanakya Puri
New Delhi – 110021
Phone – (011) 26115722
Fax – (011) 26115724
E-mail : dgvig@icegate.gov.in
Shri S C Varshney
Additional Director General (Hqrs),
Custom & Central Excise
2nd Floor, Hotel Samrat
Chanakya Puri
New Delhi – 110021
Phone – (011) 26115725
Fax – (011) 26115726
E-mail : adgvig@icegate.gov.in
.
Delhi (North Zone) In charge of Jammu and Kashmir, Punjab, Haryana, Himachal Pradesh, Chandigarh, Delhi, Rajasthan, Uttaranchal, Uttar Pradesh, Bihar, Jharkhand, Madhya Pradesh and Chattisgarh.
Shri Devendra Mishra
Addl. Director General (Vig.)
Directorate General of Vigilance
Custom & Central Excise, North Zonal Unit
2nd Floor, C R Building
I P Estate
New Delhi – 110002
Phone – (011) 23370006
Fax – (011) 23370982
E-mail : adgvignorth@icegate.gov.in
Mumbai (West Zone) : In charge of
Gujarat, Maharashtra, Goa, Daman and Diu and Dadra and Nagar Haveli
Sh. Saheb Singh
Addl DG (VIg.)
Directorate General of Vigilance,
Customs and Central Excise
West Zonal Unit,
7th Floor, Annexe Building,
New Customs House,
Ballard Estate,
Mumbai 400 001
Phone No. 022 – 2261 3514
Fax 022 – 2267 5377
E-mail : adgvigwest@icegate.gov.in
Chennai (South Zone) In charge of
Karnataka, Andhra Pradesh, Tamil Nadu, Kerala, Pondicherry and Lakshadweep.
Shri Brojen Thamar
Addl. Director General (Vig.)
Directorate General of Vigilance,
Customs and Central Excise
South Zonal Unit, Custom House
5th Floor, Annexe 33, Rajaji Salai
Chennai – 600001
Phone No. (044) 25233063
Fax (044) 25330713
E-mail : adgvigsouth@icegate.gov.in
Kolkata (East Zone) In charge of
West Bengal, Orissa, Sikkim, Meghalaya, Assam, Tripura, Nagaland, Mizoram, Arunachal, Manipur and Andaman and Nicobar.
Shri Brojen Thamar
Addl. Director General (Vig.)
Directorate General of Vigilance,
Customs and Central Excise
East Zonal Unit, 44, Part Street, (2nd Street)
Kolkata – 700016
Phone No. (033) 22472311
Fax (033) 22473048
E-mail: adgvigeast@icegate.gov.in
Source : http://www.cbec.gov.in/grievance.htm a/>