| Corruption ROKO – Corruption Report On Karmayog Online | |
| Form No. 0290 | Monday, September 21, 2009 |
| CUSTOMS IN MUMBAI AIRPORT, MUMBAI, MH | |
| We have received a complaint as per the details below. The filled form will also be displayed at www.karmayog. |
| A: Details of the government organisation | |
| 1. Name of government organisation: | CUSTOMS IN MUMBAI AIRPORT |
| 2. State: | Maharashtra |
| 3. City: | MUMBAI |
| 4. Department: | CUSTOMS |
| 5. Location: | ARRIVAL HALL CSI AIRPORT MUMBAI |
| 6. Designation of government officer involved: | CUSTOMS INSPECTORS |
| 8. Address of the government organisation: | |
| B: My Complaint Details | |
| 1. Period of incident: | 2009 – Aug |
| 2. Services that were sought: | PASSING THROUGH CUSTOMS CLEARENCE ON ARRIVING FROM ABROAD |
| 3. Problem/s I faced: | ALTHOUGH I HAD ABSOLUTELY NOTHING IN MY BAG,CUSTOMS OFFICER CHECKED MY BAGS AND ASKED DUTY ON MY USED CLOTHS OR A BRIBE |
| 4. Bribe amount: | 1000 THB |
| 5 a. Was the bribe paid? | YES |
| 5 b. Could the work have been done without paying the bribe? If so, how? | NO |
| 6. Result: | ADDING CURRUPTION |
| C: Additional Informtion attached | |
| Details of Content: | Nil |
| D: My Suggestions | |
| 1. For head of government department: | |
| Suggestion 1: | THERE SHOULD BE SOME ROCK SOLID VIGILANCE ON EACH CUSTOMS OFFICER MOVEMENT AND BEHAVIOUR WITH PASSENGER. BRIBES ARE TAKEN BY “HALWALDAR” IN A ROOM NEXT TO SBI COUNTER AFTER GETTING ORDERS FROM CUSTOMS OFFICER. THIS IS KNOWN FOR MANY YEARS BUT I WONDER WHY ANY GOVT AGENCY CAN NOT SEE THIS OR ANY ORGANISATION IS NOT EFFECTIVE AGAINST THIS PRACTICE. |
| 2. For the Anti Corruption Bureau (ACB) / Central Bureau of Investigation (CBI): | |
| Suggestion 1: | THERE SHOULD BE SOME ROCK SOLID VIGILANCE ON EACH CUSTOMS OFFICER MOVEMENT AND BEHAVIOUR WITH PASSENGER. BRIBES ARE TAKEN BY “HALWALDAR” IN A ROOM NEXT TO SBI COUNTER AFTER GETTING ORDERS FROM CUSTOMS OFFICER. THIS IS KNOWN FOR MANY YEARS BUT I WONDER WHY ANY GOVT AGENCY CAN NOT SEE THIS OR ANY ORGANISATION IS NOT EFFECTIVE AGAINST THIS PRACTICE. THERE SHOULD BE A WAY TO CLEARLY RAISING OUR VOICE AT SAME SPOT AGAISNT CUSTOMS OFFICER DEMANDING BRIBE AND THERE SHOULD BE EFFECTIVE WAY TO PROTECT OURSELF AFTER RAISING VOICE. BECAUSE ONCE CUSTOMS OFFICER KNOWS THAT HE IS IN TROUBLE HE OR HIS ALL TEAM CAN TRAP US IN FALSE AND SERIOUS CASE. |
| 3. For other citizens: | |
| Suggestion 1: | THERE SHOULD BE A WAY TO CLEARLY RAISING OUR VOICE AT SAME SPOT AGAISNT CUSTOMS OFFICER DEMANDING BRIBE AND THERE SHOULD BE EFFECTIVE WAY TO PROTECT OURSELF AFTER RAISING VOICE. BECAUSE ONCE CUSTOMS OFFICER KNOWS THAT HE IS IN TROUBLE HE OR HIS ALL TEAM CAN TRAP US IN FALSE AND SERIOUS CASE. |
| E: I am not ready to reveal contact details because | |
| GETTING TRAPPED IN FALSE CASES | |
| Maharashtra, MUMBAI, Monday, September 21, 2009 | |