An aware consumer is an empowered Consumer.
Be Aware of the Provisions of Consumer Protection Act, 1986 and become an enlightened Consumer.
WHO CAN FILE A COMPLAINT !
* A Consumer.
* Any Voluntary Consumer Association registered under the Companies Act 1956 or the Companies Act 1951 or any other Law for the time being in force.
* The Central Government or any State Government
* One or more consumers having the same interest.
* In case of death of a consumer, his legal heir or representative.
WHAT CONSTITUTES A COMPALINT !
* If you have suffered loss or damage as a result of any unfair/ restrictive trade practices adopted by the trader.
* If the goods purchased suffers from any defect.
* If the services hired/ availed of suffers from deficiencies in any respect.
* If you have been charged a price in excess of the price displayed or fixed by or under any law in force or agreed between the parties.
* If the goods purchased or services availed are hazardous to life and safety.
RELIEF AVAILABLE TO CONSUMERS !
* Removal of defects from the goods.
* Replacement of the goods.
* Refund of the price paid.
* Award of compensation for the loss or injury suffered.
* Removal of defects or deficiencies in the services.
* Award for adequate costs.
* To discontinue the unfair trade practice or restrictive trade practices.
* To withdraw or hazardous goods from being offered to sale.
* To issue corrective advertisement to neutralise the effect of misleading advertisement.
Tha above details are indicative. For detailed information, log on to www.ncdrc.nic.in
Consumers can also call
National Consumer Helpline No. (1800-11-4000 Toll Free)
(From BSNL/MTNL lines)
011-27662955,56,57,58 (Normal Call Charges Apply)
(9.30 am to 5.30 pm – Monday to Saturday)
Issued in public interest by
Ministry of Consumer Affairs, Food and Public Distribution
Department of Consumer Affairs, Government of India,
Krishi Bhawan, New Delhi – 110 001
Website: www.fcamin.nic.in