Citizen Charter of Maharashtra Sales Tax

Citizen Charter of Maharashtra Sales Tax

Our Aim

•	Collection of taxes by impartial implementation of all Acts.
•	Efficient, transparent, responsive and accountable administration.

Our Commitments

•	Access to information with courtesy and helpfulness.
•	Empowerment of dealer by creating awareness and updating their knowledge through dissemination of information about their rights, obligations, procedures, changes / amendments in law(s).
•	Conduct regular meetings of Service Cell to interact with dealers’ Associations to redress their grievances and obtain feedback to undertake corrective measures.
•	Review of Laws, Rules and regulations and procedures for smooth application / implementation of Acts and better tax compliance.

Our Responsibilities

•	Acknowledgement of communication and reply thereon within 7 days.
•	Recording attendance in all proceedings.
•	Keeping on record returns, challans, other documents received from dealers.
•	Keep relevant files / record ready when dealer is called for appeals, assessment etc.
•	Observe punctuality regarding office timing, lunch, tea-break etc.
•	Keep working place neat, clean and tidy.
•	Regular publicity of due dates of filing returns and payment of tax.
•	Regular training of staff to enhance professional competence and promote respect and helpful attitude towards dealers in their official dealings.

We Undertake

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Collection of returns / challans from various banks without calling the dealers for that purpose.

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Disposal under Summary Assessment of eligible returns.

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Reasonable opportunity of being heard before passing orders in Assessment, Appeal proceedings where additional demand is proposed.

•

Observe response time as……

Sr.No.	Activity	Response Time
1	Acceptance of application for Registration.	Across the counter.
2	Grant of Certificate
	–Under Profession Tax	Across the counter.
	–Under Maharashtra Value Added Tax Act and other Acts. ( If all documents are enclosed with application)	Same day in most of the cases
	— In other cases .	Within 30 days.
3	Supply of blank return / challan forms and other prescribed blank forms.	Free supply across the counter.
4	Acceptance of NIL returns.	Across the counter
5	Passing of assessment order from the date of final hearing. .	10 working days
6	Issue of ‘C’, ‘E’, ‘F’ & ‘H’ forms.	Across the counter & home delivery by courier in case the application is submitted online
7	Grant of refund payment order . from the order of the Assessing Officer along with interest	Within 90 days .
8	Acceptance of Appeal application.	Across the counter
9	Passing of Appeal order after final hearing.	Within 30 days
10	Decision on application for Amendment / Rectification	Within 30 days
11	Disposal of Application for clearance Certificate.	Within 3 days.
12	Finalisation of proceedings where cases are remanded back in Appeals.	Within 90 days.
13	Service of any Order after date of issue.	Within 10 days.
14	Issue of scroll certificate from the date of application.	Within 10 days.
15	Acknowledgement.	Within 7 days.

Redressal of Grievances

•	In case of non-response
•	Supervisory Officer i.e. Asstt. Commissioner, Dy. Commissioner
•	or Zonal Additional Commissioner
•	can be approached for redressal of difficulties or for non-compliance

Our Expectations

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Co-operation in making the administrative system, efficient, accountable and responsive through regular feedback, free and fearless suggestions / interactions.

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Ensure complete details such as RC No. / Name on the return / challan.

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File regular and correct returns by due dates such as

Month	Due Date	Month	Due Date
April	21st May	May	21st June
June	21st July	July	21st August
August	21st September	September	21st October
October	21st November	November	21stDecember
December	21st January	January	21st February
February	21st March	March	21st April
Audit report by C.A.		by 30th November

URL – http://salestax.maharashtra.gov.in/weatsalestax/citizencharterShow.php