We need revolutionary changes in service delivery
Even remote villages have an adequate supply of shops providing cigarettes and tea. But there is no adequate supply of educational and health, which are more important. Why? Because the sellers of tea and cigarettes are accountable to the consumers they serve, and their income depends on satisfactory service provision. But government educational and
health services are provided by salaried, unsackable staff who are not accountable to those they serve. They are accountable only to their bureaucratic superiors and state capitals, where powerful trade unions ensure there is no penalty for non-performance.This needs replication widely
Education is a means to improved income. But high school education does not create sufficient skills for a decent job. We need vocational training on a massive scale, to raise the skills and employability of people. Industries across the board are complaining that rapid economic growth has created a shortage of every kind of skill. Even the construction industry is facing a labour shortage, and the historical classification of construction workers as unskilled is now proving false. Modern technology also requires new skills in all industries.