| Corruption ROKO – Corruption Report On Karmayog Online | |
| Form No. 0086 | Wednesday, September 17, 2008 |
| Income Tax Department, Mumbai, MH | |
| We have received a complaint as per the details below. The filled form will also be displayed at www.karmayog. |
| A: Details of the government organisation | |
| 1. Name of government organisation: | Income Tax Department |
| 2. State: | Maharashtra |
| 3. City: | Mumbai |
| 4. Department: | Central Processing Centre |
| 5. Location: | Bandra-Kurla Complex, Bandra East |
| 6. Designation of government officer involved: | ITO |
| 8. Address of the government organisation: | ITO (HQ)-XII, Bldgs C-10,11,12,13 Bandra Kurla Complex Bandra East, Mumbai 500 051 |
| B: My Complaint Details | |
| 1. Period of incident: | 2008 – Sep |
| 2. Services that were sought: | Income tax refund for the A.Y.2006-2007 Amount Rs.25,960 |
| 3. Problem/s I faced: | I am a retired person and I had sent the required form together with a letter with my representative to enquire about the status of the refund. ITO advises my rep that if the Tax payer is prepared to shell out 15% of the refund amount than he would arrange for the refund order to be released. |
| 4. Bribe amount: | 15% of the Refund amount. i.e. Rs.3,894/- |
| 5 a. Was the bribe paid? | No. On the contrary I sending a letter to the Commissione of Income Tax, Aayakar Bhawan, Churc hgate. |
| 5 b. Could the work have been done without paying the bribe? If so, how? | Not yet. Can you show me the way. As my wife is suffering from Rheumatoid Arthritis I am unable to move about for getting my work done. |
| 6. Result: | none |
| C: Additional Informtion attached | |
| Details of Content: | Nil |
| Attached Additional Document 1: | http://www.karmayog |
| D: My Suggestions | |
| 1. For head of government department:< /td> | |
| Suggestion 1: | Conduct sudden raids at Office/residential premises of the ITOs. Do not harrass a white collared salaried employees appoint a outside agency to conduct in house customer surveys at various Income tax offices. Identify the Agents who represent the public for filing returns as they are the persons who are hand in gloves with the ITOs in bribery matters. Issue licenses to these Agents and restrict them from adpoting malpractices in connivance with ITOs. A white collard executive like me does not have the funds to invest and survives only on his monthly income and cannot save. Hence, filing of Saral Form D2 should be abolished as the IT department gets the Form 16 from the employers. A time frame should be set for finalising returns for a particular year of an individual and the refund should be released immediately after the time frame is over. If not the audit department should come down heavily on the IT Department stating “Compliance not met” ITO should be downgraded. |
| 2. For the Anti Corruption Bureau (ACB) / Central Bureau of Investigation (CBI): | |
| Suggestion 1: | ACB should conduct regular checks in a disguised manner of all income generating departments of the government. ACB should advise the government to start a separate cell to catch corrupt officials and reward them handsomely. |
| 3. For other citizens: | |
| Suggestion 1: | Should follow the right channel. Should check personally with the concerned department and try to avoid giving matters through the agents. Find out what is the time frame for the settlement of A.Y. returns. |
| E: My Contact details | |
| Name: | Rosario Manuel D’Costa |
| Organisation (if any): | Retired |
| Profession: | Ex Banker |
| Phone: | 091 22 9987376448 |
| Maharashtra, Mumbai, Wednesday, September 17, 2008 | |